Job Description

Andover State Bank is looking for a Universal Banker to join our team in Andover. At Andover State Bank, we take pride in delivering personalized financial solutions that help individuals, families and businesses thrive. We believe banking should be rooted in confidence, care and connection.

As a Universal Banker, you will be expected to provide exceptional customer service opening and maintaining accounts, processing transactions, and building lasting relationships. Join a team that values bold ideas, genuine connection and a commitment to thoughtful action – help us shape the future of Andover State Bank.

Key Functions:

1. Open/Close Accounts

2. Client Relationship Management

3. Deposit Account Growth

4. Daily Transaction Assistance

5. Customer Service

Key Responsibilities:

• Open and maintain consumer and commercial accounts, CDs, IRAs, and other banking products.
• Provide consultative customer service, identify financial needs, and cross-sell products.
• Conduct outbound calls and personalized follow-ups to grow customer relationships and deposits.
• Assist customers with online/mobile banking and general inquiries.
• Maintain accurate records and adhere to all bank policies and regulations.
• Provide back up support to front-line and process daily teller transactions including deposits, withdrawals, payments, and transfers, as needed.

Qualifications:

• Strong knowledge of retail banking products and account documentation.
• Familiarity with banking regulations and compliance standards.
• Excellent communication and customer service skills.
• Ability to process transactions accurately and maintain attention to detail.
• Consultative sales approach with ability to identify customer needs and recommend solutions.
• Strong problem-solving skills and ability to manage risk.
• Team-oriented with adaptability to changing priorities.

Expectations:

• Deliver excellent customer experience aligned with our core values.
• Meet outreach and contact goals for marketing campaigns.
• Maintain professionalism, reliability, and a positive attitude.
• Participate in team meetings and complete required training.

Education and Experience:

· Requires a high school diploma, vocational training, or equivalent and customer service skills.

· 2-5 years of banking experience.

· Strong knowledge of bank operating procedures, practices and policies.

· Experience with consumer and business account opening and documentation.

· Comfortable and experienced with customer outreach (email, phone calls) with strong written and verbal communication skills.

· Knowledge of Microsoft 365 applications (Outlook, Word, Excel, Teams)

· Ability to maintain confidentiality, use tact and diplomacy; maintain professional dress and demeanor.

· Ability to use considerable judgment and initiative to resolve problems and make recommendations.

Availability:

Available to work any shift between the operating hours of 7:45AM to 6:00PM Monday through Friday and between 8:30AM to12:00PM on rotating Saturdays.

All candidates will be required to complete a pre-employment background and credit check.

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