Job Description
The Senior Care Coordinator oversees the coordination of client services within the healthcare
facility, managing a team of Care Coordinators, Enrollment Specialists, and Housing Specialists.
This role involves ensuring compliance with HUD regulations, optimizing resource utilization, and
leading quality improvement initiatives. The ideal candidate will have a strong background in social
services, case management, or a related field, along with leadership experience and a passion for
helping vulnerable populations.
ESSENTIAL DUTIES AND RESPONSIBILITIES: - Conduct assessments and program intakes for individuals seeking rapid re-housing services.
- Ensure data is accurate and complete and that all required accompanying documentation is collected.
- Update case notes in electronic case management system in a timely manner.
- Participate in the intake and orientation process of new program participants.
- Provide direct case management services in the office and on field/home visits.
- Provide hands-on assistance to enable clients to find suitable housing, including accompanying clients to apartment viewings and conducting neighborhood research throughout NYC and surrounding areas.
- Advocate on behalf of the veteran with landlords and brokers to overcome any issues or challenges to securing suitable housing.
- Work collaboratively with community housing specialists to identify suitable housing.
- Conduct housing inspections for identified units prior to financial assistance being requested.
- Mediate household and/or landlord-tenant disputes that threaten housing stability. Serve as point-of-contact for landlords and maintain positive landlord relationships;
- Conduct assessments and program intakes for individuals seeking rapid re-housing services.
- Develop and update housing stability plans to assist participants to obtain or maintain permanent housing. Identify household’s strengths, needs, abilities, and preferences.
- Utilize a variety of interventions to assist participants with overcoming barriers to housing stability, including increasing income and benefits.
- Manage a caseload of up to 25 or more clients, ensuring high-quality support and timely services.
- Provide oversight and guidance to Care Coordinators, Enrollment Specialists, and Housing Specialists.
- Work collaboratively with community housing specialists to identify suitable housing.
- Perform other related duties and responsibilities as assigned; job tasks and responsibilities may be modified or expanded to meet organizational needs.
JOB QUALIFICATIONS Education:
- Bachelor’s degree in Social Work, Human Services, Public Administration, or a related field (preferred).
Experience: - Minimum of 5 years of experience in social services, case management, or a similar role.
- 3-5 years management and progressive leadership experience in healthcare or related field.
- Knowledge of HUD regulations and experience with HUD-funded programs (preferred).
Skill Required - Strong organizational skills need to manage diverse responsibilities and provide services at various sites
- Ability to establish and maintain effective working relationships with colleagues, clients and contracted providers of health care services
- Ability to plan, organizes, implement, and evaluate needs assessments; action plans; and professional development activities
- Apply problem-solving skills to resolve issues or concerns regarding health education.
- Compassion/understanding/desire to work with homeless individuals.
- Excellent oral and written communication skills needed to provide counseling to clients, document case work and provide training
- Ability to work independently and within a team environment
- Ability to adhere to confidentiality guidelines, deadlines and reporting requirements
- Extremely proficient in Microsoft Office Suite; employee is willing and able to:
- Create, edit, and interpret charts, tables and spreadsheets (via Microsoft Excel).
- Effectively manage, filter and sort data (via Microsoft Excel).
- Create well-organized documents and outlines (via Microsoft Word).
- Manage mailbox and calendar (via Microsoft Outlook)
Pay: $80,000
Languages: - Bilingual English/Spanish/French strongly preferred.
Job Tags
Permanent employment, Full time, Work at office