Job Description

Receptionist - State Farm Agent Team Member

Job Summary:

Michael Venable State Farm is hiring a full-time Receptionist in Hopkinsville, KY. We are seeking a friendly, organized, and professional Receptionist to serve as the first point of contact for our agency. This role is responsible for greeting visitors, managing incoming calls, and providing administrative support to ensure smooth daily office operations.

Key Responsibilities:

• Greet and welcome visitors, clients, and employees in a warm and professional manner
• Answer, screen, and direct incoming phone calls
• Manage the front desk area, keeping it tidy and presentable
• Schedule and confirm appointments, maintaining calendars as needed
• Process customer payments and issue receipts accurately
• Send billing reminders and follow up on outstanding balances as needed
• Assist customers with app setup and provide basic troubleshooting support
• Scan, upload, and attach documents to customer or client files
• Receive, sort, and distribute mail and deliveries
• Provide general administrative support, including data entry, filing, and photocopying
• Order and maintain office and front-desk supplies
• Assist other departments with clerical tasks as needed
• Respond to general inquiries via phone, email, or in person

Qualifications:

• High school diploma or equivalent required; additional certification in office administration is a plus
• Previous experience as a receptionist or in a customer service role preferred
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Comfortable using scheduling software, payment processing systems, and basic apps
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and remain calm under pressure
• Professional appearance and demeanor
• Reliable and punctual

Work Environment:

• Full-time, in-office position
• Standard business hours 8:30am-5:15pm

Pay & Benefits:

• Starting pay at $14 - $16 per hour with potential for growth
• Employer Sponsored Healthcare
• 401(k) retirement plan with employer match
• Life insurance
• Paid time off (vacation, sick, and personal days)
• Paid company holidays
• Clear career advancement paths
• Company events, contests, and team lunches

Pay range: $14-$16 per hour

 

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

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