Job Title: Help Desk Technician I
Department: Information Technology
Job Status: Full Time
FLSA Status: Non-Exempt
Grade: 8
Amount of Travel: Some Travel
Reports To: IT, Help Desk Manager
Positions Supervised: N/A
POSITION SUMMARY
The Level 1 Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This position is responsible for providing exceptional customer service while resolving routine hardware, software, network, telecommunications, and application issues. The technician will document incidents, fulfill service requests, escalate complex issues when appropriate, and contribute to maintaining a secure and compliant technology environment. The technician will also assist in the testing and implementation of software, hardware or procedures to support bank goals and objectives and will complete, monitor and report on the status of recurring tasks, as well as provide regular and preventative maintenance for bank systems.
ESSENTIAL FUNCTIONS
POSITION QUALIFICATIONS
Competencies
Education/Experience/Skills & Abilities
PHYSICAL DEMANDS
Physical Demands
Lift/Carry
Stand Occasionally
10 lbs or less Occasionally
Walk Frequently
11 – 20 lbs Occasionally
Sit Constantly
21 – 50 lbs Occasionally
Handling/Fingering Occasionally
51 – 100 lbs Not Applicable
Reach Outward Occasionally
Over 100 lbs Not Applicable
Reach Above Shoulder Occasionally
Push/Pull
Climb Not Applicable
12 lbs or less Occasionally
Crawl Not Applicable
13 – 25 lbs Occasionally
Squat or Kneel Not Applicable
26 – 40lbs Occasionally
Bend Not Applicable
41 – 100 lbs Not Applicable
| N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day) F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day) Other Physical Requirements None |
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
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